PRIVACY POLICY

1. Information We Collect

To provide our business directory services efficiently, we collect both personal data from individuals and corporate information from business representatives. This information falls into the following categories:

A. Information You Provide to Us Directly

• Account & Profile Creation: When you register an account, claim a profile, or submit a business listing, we collect your name, business email address, corporate telephone number, job title, and company details.
• Communication Data: Any information submitted through our “Contact Us” form, including your name, email, company name, subject inquiry, and the contents of your message.
• Transaction Data: If you purchase a premium profiling tier or advertisement package, billing details and transaction proof are collected. (Note: We do not directly store credit card credentials; transactions are handled securely by our licensed third-party payment gateway partners.)

B. Publicly Sourced Business Information

As a company discovery and directory platform, Terbaik aggregates, validates, and indexes publicly available corporate metadata. This includes information sourced from public registries (such as the Companies Commission of Malaysia / SSM), official corporate websites, and public directories. This data typically includes company names, registration numbers, registered addresses, industry sectors, and public brand information.

C. Automatically Collected Device & Usage Data

When you browse or interact with www.terbaik.com.my, our system automatically tracks standard analytical parameters, including your Internet Protocol (IP) address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and localised search inputs.

2. Purpose of Processing Personal & Business Data

We process your information for legitimate commercial purposes under the following frameworks:

• To operate, maintain, verify, and improve the accuracy of Malaysia’s company discovery platform.
• To process and evaluate submitted corporate profiles against public registries before publication.
• To handle customer support tickets, answer general enquiries, and process requests to change or claim business data.
• To deliver relevant directory services, customised promotional placements, and advertisement options that you request.
• To secure our website from fraudulent actions, spam, automated scraping, or security vulnerabilities.
• To satisfy legal, regulatory, and audit obligations under Malaysian jurisdiction.

3. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal verification data to third-party entities. However, data is disclosed under the following controlled circumstances:

• Public Directory Display: Information explicitly designated for your company profile (e.g., brand description, business address, email, sector) is made publicly visible on the platform for all visitors.
• Service Providers: We share essential data with trusted vendors operating our web hosting, data analytics, email automation, and secure payment processing services under strict confidentiality agreements.
• Legal Compliance: We reserve the right to disclose records if mandated by law, court order, or formal request from statutory regulators and law enforcement agencies in Malaysia.

4. Data Security and Integrity

We implement appropriate technical, physical, and administrative security protocols to protect your personal data from accidental loss, unauthorised access, alteration, or unlawful exposure. All communications with our platform are secured using Secure Sockets Layer (SSL) encryption technologies. While we work diligently to safeguard your parameters, please note that no internet transmission or electronic storage layout is completely unbreachable.

5. Data Retention Period

We retain your personal verification profiles only for as long as is necessary to satisfy the objectives specified in Section 2, or as required by applicable statutory financial regulations. Public corporate profiles remain active in our business directory until a formal removal request is completed or verified as ceased by our administrative review team.

6. Your Rights Under the Malaysian PDPA 2010

As a data subject under Malaysian legislation, you possess explicit rights regarding your personal data. You may execute any of the following requests:

• Right of Access: Request a summary copy of the personal details we retain regarding your profile.
• Right to Correction: Request immediate rectification of any inaccurate, incomplete, or outdated details. (You can also instantly flag items using our “Report Incorrect Information” option on the contact page).
• Right to Withdraw Consent: Request that we stop processing your information for promotional updates or delete your individual submission from our systems.

7. Use of Cookies and Web Analytics

Terbaik utilises cookies and similar local tracking tokens to enhance your user journey. Cookies allow our platform to retain your language configurations, save search histories, and track anonymous regional traffic statistics to optimise performance. You can choose to configure your personal web browser settings to block or refuse cookies; however, some segments of our directory platform may function inefficiently as a consequence.

8. External Links to Third-Party Websites

Our platform features external links to third-party corporate websites, digital brands, and advertisers. Terbaik exercises no oversight or responsibility regarding the operational privacy practices, cookie deployment, or terms of service belonging to those external entities. We encourage you to read their respective privacy documentation when leaving our platform.

9. Updates to This Privacy Policy

We reserve the right to modify, adjust, or completely rewrite elements of this Privacy Policy at any time to reflect changing commercial standards or regulatory laws. When revisions occur, the updated timeline will be immediately marked via the “Last Updated” row at the top of this document. We suggest checking this layout periodically to stay accurately informed.

10. Contacting Our Data Privacy Officer

For any inquiries regarding this Privacy Policy, to request corrections to data, or to execute your rights under the Malaysian PDPA, please contact our administrative desk through the following options:

Platform Name	Terbaik (Malaysia Company Discovery Platform)
General Support Email	hello@terbaik.com.my
Operating Hours	Monday – Friday, 9:00 AM – 6:00 PM (MYT)
Official Website	https://www.terbaik.com.my